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Official Legal Document

Refund and Cancellation Policy

Clear and transparent guidelines on how subscription cancellation, prepaid billing cycles, and refunds are handled on reviews.pov.

Brand:reviews.pov
•
Operator:POV Digital Solutions
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Effective Date:[EFFECTIVE DATE]
Privacy PolicyTerms & ConditionsRefund & Cancellation

1. Introduction & Scope

This Refund and Cancellation Policy outlines the rules and procedures governing subscription cancellations and refund requests for reviews.pov, operated by POV Digital Solutions (“we”, “us”, or “our”), registered as [LEGAL BUSINESS NAME] at [BUSINESS POSTAL ADDRESS].

We believe in transparent, straightforward billing without hidden surprises, opaque automatic renewals, or deceptive lock-ins.

2. Subscription Billing Architecture

reviews.pov offers commercial software plans billed on a prepaid 30-calendar-day term:

  • Basic Plan: ₹299 per 30 days.
  • Pro Plan: ₹799 per 30 days.

PREPAID NON-RECURRING MODEL:

All subscription payments are securely processed through our authorized Indian payment gateway partner, Cashfree Payments, in Indian Rupees (INR).

Our billing architecture does not enforce automated recurring debit mandates on your credit card, debit card, or UPI VPA. Each 30-day period is an explicit, prepaid transaction. You will never be charged without initiating an active checkout.

3. Subscription Cancellation Policy

We provide full self-service control over your account. You can cancel your subscription at any time without needing to contact customer support:

A. Self-Service Cancellation Procedure

  1. Log in to your reviews.pov dashboard at /login.
  2. Navigate to Billing in the side navigation menu (/dashboard/billing).
  3. Under the active subscription card, click Cancel Subscription.
  4. Confirm your selection in the prompt.

B. Full Access Through Period End

When you cancel, your account is marked to expire at the conclusion of your current paid billing period (cancel_at_period_end = TRUE). You retain complete, uninterrupted access to all paid plan features—including QR code generation, AI review drafting, and conversion telemetry—until your 30-day period officially ends.

C. No Penalty or Early Termination Fees

There are no cancellation fees, penalty charges, or lock-in obligations whatsoever. Once the 30-day period concludes, your account transitions to an inactive state without renewing.

4. Refund Policy & Eligibility

As a digital software-as-a-service application, access to high-performance Cloudflare Workers AI compute, instant QR code rendering, and real-time database indexing is provisioned immediately upon successful transaction completion:

A. Standard Subscriptions

Except where required by statutory consumer protection laws, prepaid subscription fees for completed 30-day periods are non-refundable once the plan has been provisioned and utilized. We do not provide prorated or partial refunds for unused days within an active 30-day cycle.

B. Duplicate Charges & Technical Billing Errors

If an unintended technical error, network glitch, or payment gateway duplication results in multiple charges for the same billing period:

  • We will issue a 100% full refund of the duplicate or excess transaction.
  • You must notify us within [REFUND_REQUEST_WINDOW_DAYS] days (or within 7 days) of the transaction date.
  • Please provide your registered account email, Cashfree Order ID, and transaction reference.

5. Refund Method & Processing Timelines

Once a duplicate or erroneous charge is reviewed and approved by our finance team:

  • Original Payment Method: Refunds are processed strictly back to the original source instrument (the specific UPI ID, bank account, or debit/credit card used during checkout) via the Cashfree Payments platform. We do not issue cash or third-party bank transfers.
  • Processing Duration: While we initiate approved refunds within 2 business days, banking intermediaries and card networks typically take 5 to 7 business days to reflect the credited amount in your account statement.

6. How to Contact Billing Support

If you encounter any payment discrepancies or require assistance with your subscription, please contact our billing support team:

Entity: POV Digital Solutions ([LEGAL BUSINESS NAME])

Billing Support Email: povdigitalsolutions@gmail.com

Website: povdigitalsolutions.vercel.app

Address: [BUSINESS POSTAL ADDRESS]

Expected Response Time: Within 1 to 2 business days.